Deactivating a License

You can deactivate individual licenses and activate them on a different site. For example if you are upgrading your server hardware, you can deactivate the license on the older server then activate the same license on the new server.

NOTE: There is a limit to the number of times a license can be deactivated. If you encounter an error while activating a previously deactivated license, this may be the issue. Contact Avigilon Technical Support for help.

1. In the site Setup tab, click .
2. In the License Management dialog box, select the license you want to deactivate.

   You can select multiple licenses to deactivate them at the same time.

3. Click Remove License….
4. In the following dialog box, save a copy of the product keys.
   1. Click Copy to Clipboard.
   2. Paste the product keys in to a text file.
   3. Save the text file.
5. Select one of the following tabs:
   • If you have internet access, select the Automatic tab.

     To complete deactivating the license through this tab, see Automatic Licensing.

   • If you do not have internet access, select the Manual tab.

     To complete deactivating the license through this tab, see Manual Licensing.

Once a license has been deactivated, you can activate the license on a new site. For more information, see Activating a License.

 

 

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