2-factor authentication

To ensure the security of your Cmd account, it is highly recommended that you enable 2-factor authentication. This setup is required if your system is configured to prompt for 2-factor authentication when performing specific tasks.

After you setup 2-factor authentication, each time you log into the Cmd web interface you will be prompted to provide an authentication code. If you enable all 2-factor authentication options, you can choose which code to submit. For more information, see Logging in and out.

To enable 2-factor authentication, complete the following steps:

1. Access the My accountpage.
   • In the top-right corner, click .

     The My account page is displayed.

   • If you are a server operator, your Home page displays your account information.
2. From the left menu pane, click 2-factor authentication.

   If you do not see the left menu pane, swipe to the left browser edge to show the menu.

3. On the following page, you can enable any or all of the available 2-factor authentication settings.

• 2-factor authentication
• Google authenticator
• SMS authentication
• One-time backup codes
• Editing or disabling 2-factor authentication

Google authenticator

1. Download and install the Google Authenticator app on your mobile device:
   • For Android devices
   • For iOS devices
2. Open the app on your mobile device.
3. In the Cmd web interface, click Google authenticator to expand the option.

   

4. In the Step 1 area, scan the QR code with the Google Authenticator app.
5. In the Step 2 area, enter the cmd code that is generated in the app.
6. Click Enable.
7. If you are prompted, enter your password then click Verify.

SMS authentication

1. On the 2-factor authentication page, click SMS authentication to expand the option.
2. In the Step 1 area, enter your mobile phone number.
   1. In the Country code field, enter your country calling code. If you're in North America, enter 1.
   2. In the Phone number field, enter your area code and phone number.
3. Click Send code.

   You will receive a text message with the authentication code. This may take a few minutes.

4. In the Step 2 area, enter the code you receive.
5. Click Enable.
6. If you are prompted, enter your password then click Verify.

One-time backup codes

In the event you are unable to use the Google Authenticator app or receive SMS messages, you can generate a set of backup codes that can be used to give you access to the Cmd system.

NOTE: You can only use each code once, and each time you generate a new set of backup codes, the previously generated codes become invalid.

1. On the 2-factor authentication page, click One-time authentication codes to expand the option.
2. Click Re-generate codes.
3. When you are prompted, enter your login password then click Verify.

   A list of 10 back up codes is generated.

   

4. Click Print to print a copy of the generated codes.

Editing or disabling 2-factor authentication

If you replace your mobile device or phone number, you will need to disable 2-factor authentication then re-enable it from your new device.

Tip: Do not discard your old mobile device until after you've changed the configuration, or you will not be able to login again. Alternatively, always have a set of backup codes available.

To disable an existing 2-factor authentication configuration, complete the following steps:

1. On the 2-factor authentication page, click the enabled feature.
2. In the following dialog, confirm that you want to disable the 2-factor authentication option.
3. If you are prompted, enter your password then click Verify.
4. Re-enable the 2-factor authentication option with your new mobile device or phone number.